Buy with confidence knowing that we have 100% Positive Feedback and we offer a 100% money-back satisfaction guarantee with no restocking fee. Our position as a diamond manufacturer for over 15 years in the industry gives you the first hand to buy diamonds at the best possible price without the middleman's markup! So buy direct and save.
We will go out of our way to make sure you are happy with your purchase. If you do have an issue, please contact us, and let us take care of it in a professional manner. Our goal is 100% Customer Satisfaction, and we strive to meet our client's needs and requests.
We will respond to your e-mail inquiries within 24 hours or less. Our live customer service is available from Monday thru Thursday 10 a.m. to 6 p.m. Friday 10 a.m. to 1 p.m. Eastern Time.
Can't Find What You're looking For? Give Us A Call & Let One Of Our
Diamond Professional Assist You In Picking Out The Right Diamond For You!
All of our Diamonds above $2,100.00 come with an Official Appraisal Report from A.G.I. which is an Independent Appraisal Laboratory whom are Graduate Gemologists from G.I.A Items under $2,100.00 do not include the Appraisal Report for FREE, it requires an additional fee of $50.00 which is optional. To order an Appraisal Report for a fee, simply add $50.00 in the Seller discounts (-) or charges (+): box.
We Accept The Following Methods Of Payments:
1. Pay Pal
2. Credit Cards (Please Call Us For Direct Credit Card Billing)
Shipping Info:
We will ship out packages to a CONFIRMED address only.
Once payment is received and clears the item goes out within 24 hours. Items sent to a US Address ship out via UPS Signature required and Insured.
For International Addresses items will ship out via Fed Ex signature required and insured. International buyers will be liable to pay all custom and duty fees.
We hope your purchase has exceeded your expectations. However, if you would prefer an exchange or refund you may return your item within 7 days after shipment has been received.
If you're not 100% satisfied with the item please e-mail us for a full, no questions asked refund, minus shipping and handling cost. To receive your refunds please E-MAIL or CALL us within 7 days after your item has been received. Please contact us prior to leaving any NEGATIVE or NEUTRAL feedbacks, we are all about CUSTOMER SATISFACTION. All items must be sent via insured, signature requested delivery.
©2009Big Apple Jewels. All Rights Reserved
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